Technology led innovations along with changing customer needs are forcing IT/ITES and BPO companies to rethink their existing business models. It has put the pressure on companies to capitalize on opportunities by modernizing their existing processes.
This continuous change means that IT companies today are not only pressured to invest in the future, but also protect current market share and keep costs under control. Customers demand improved service experience and this requires swift problem resolution and agile solution deployment.
At Polestar Solutions, we have worked with world’s leading IT and ITES companies and bring deep domain experience and rich industry expertise in delivering enterprise-grade analytics and business applications. Our solutions have helped our clients develop products, improve sales and order-to-cash operations, reduce costs of technical and customer support, and optimize their application portfolio leading to improved profit margins.
Our Offerings in IT/ITeS
Business Intelligence and Visualization
With our deep subject matter expertise in the IT/ ITES industry, we have worked on a number of use cases such as:
- Analyse how the team is delivering on the promises made in BPO and call center SLAs by measuring how quickly an agent completes a call and resolves the customer issue
- Complete monitoring of project activities with a 360-degree view of project manpower utilization, financial performance, billing cycle, document management
- Track tickets and analyze software and hardware systems to get a better understanding of who owns what, what the status of a project is, or where an opportunity for improvement exists
- Tool for financial planning and analysis, a backbone operating system for enterprise task management
Leverage Polestar’s expertise in IT/ ITES industry to create winning strategies such as:
- Design targeted programmes by identifying customers who will bring most profit from the campaigns and focus on one-to-one customer interactions in BPOs
- Match the customer with the right executive who can cater to his requirements using machine learning to predict customer’s communication preferences based on his personality
- Service newly introduced products and services by using predictive analytics to get insights into the response of the target audience of the BPO entity
- Optimize software or asset pricing by using advanced analytics to build dynamic deal scorecards and predict the proposed discount
With product development and engineering cycles shrinking, content and feature demand growing and delivery channels multiplying, Organizations need an end-to-end solution which minimizes the efforts and increases efficiency. By enhancing existing applications and developing new ones, these organizations need to leverage customized solutions to focus on customer retention, taking feedbacks from customers and improvising their services and products.
With the right application development partner in Polestar, your organization can stay ahead of competition with the right software tools.