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Webinar

[LIVE WEBINAR]

Customer Analytics: Understand your customer's changing behavior

In today's testing time, customer analytics is not just critical for success, but also to plan for the next normal.

Since the pandemic, customers have become more selective in their buying, as if the factors many like social media, financial uncertainty, groupism were not enough. Cracking customer journey has become paramount for survival and success - be it acquisition, expansion or retention.

Every time potential or existing customers interact with you, they leave some data. Map buyer journeys and optimize your omnichannel strategies.

Join us to not just know some success stories but also witness a live demo to know how you can employ Customer Analytics

Date: 23rd June, 2021

Time: 10 AM EDT | 3 PM BST | 7.30 PM IST

REGISTER HERE

Key Takeaways

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    Customer Analytics use cases across FMCG/CPG, Retail, Food & Beverage and Wine & Spirit industry

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    Strategy for mapping customer experiences and implementing customer analytics

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    Live application - Customer Analytics

Webinar Key

Meet Our Speaker

Saurabh Singh

Saurabh Singh Senior Vice President & Head
Industry Solutions

Business professional having experience in areas of Business Strategy, Business process analysis, Customer analytics, CX/Journey analysis, Data Warehousing, and BI Consulting.

He has worked extensively in the Consumer Product industry helping companies learn about their Customers, utilize Analytics to impact every Customer touchpoints, moments of truths to improve Customer Experience.

Customer360 | CPG | Customer Experience | RoMI

Food For Thought

1
Acquire

Are you even
acquiring your
universe of customers?

2
Service

What experience
are you able to
give your customer?

3
Word of Mouth

Are you able to establish
brand loyalty & create
promotors for your brand?

4
Engage

How do you
engage all these
customers?

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