The term “Polestar Solutions & Services” refers to our products and services as well as to our websites, social-media sites, and event-registration or landing page.
The term “personal data” means any information relating to an identified or identifiable natural person.
The term “identifiable natural person” means a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The term “controller” means the person or entity which determines the purposes and means of the processing of personal data.
HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you that you provide us in the following ways:
by direct interaction when we communicate with you by telephone, email, mail, and other means of communication
by forms that you fill out when you inquire about, order, use, or provide feedback about our products and services
by forms that you fill out when you register for our webinars, events, newsletters,
by work orders or purchase orders that you submit for our products or services
We also collect data about you automatically in log files stored on our servers that record your activity when you inquire about, order, use, or provide feedback about our products and services.
Our products and services are not intended for children. We do not knowingly collect data from or about children.
WHAT PERSONAL DATA WE COLLECT
We may solicit the following data from you:
feedback about our products and services
If you decline to provide personal data that we need to perform a contract with you, we may not be able to perform the contract. If data that you have supplied to us changes during our relationship, please let us know so we can update our records.
We may collect the following data about you automatically:
links you click to get to our website
pages you view on our website
links you click to leave our website
device IP address
browser type and version
browser plug-in types and versions
device operating system
metrics about your usage of our products and services
details about your purchases of our products and services
details about your payments for our products and services
PURPOSES FOR WHICH WE COLLECT PERSONAL DATA
We may use your personal data as follows:
to supply information that you have requested
to form contracts with you (such as service agreements, statements of work, or purchase orders)
to perform contracts that we have entered into with you
to track your use of our products and services
to manage our relationship with you, including charges, fees, and payments
to collect payments from you
to solicit feedback from you regarding our products and services
to troubleshoot and support our products and services
to perform market-trend analysis to improve our products and services
to form an opinion about what our products and services may be of interest to you
to send you marketing messages about Polestar and about pur products or services that we believe may be of interest to you
We may also anonymize your personal data and combine it with the anonymized personal data of others to generate broader statistics and reports regarding our products and services.
You have the right to withdraw your consent to our use of your personal data any time. You may do so by contacting us as set forth below. If you withdraw consent, we will stop using your personal data to the extent that your consent is the sole legal basis for our use. However, if we have other legal bases for using your personal data (for example, to communicate with you about accrued charges, fees, and payments), then we may continue to use your personal data for any purpose justified by other legal bases. More specifically:
You may opt out or change your messaging preferences via a link in the footer of any marketing email message. You may also opt out or change your messaging preferences when you sign up for our email lists or by emailing us at firstname.lastname@example.org. You many report any unsolicited Polestar marketing messages by emailing us at email@example.com.
Certain transactional messages (for example, project notices or billing statements) may be necessary to perform contracts that we have entered into with you. You may unsubscribe from some of these transactional messages by canceling your Polestar service agreement. To request cancellation of your service agreement, please email us at firstname.lastname@example.org. (Cancellation is subject to the terms and conditions of the applicable service agreement.)
DISCLOSURES OF PERSONAL DATA
We do not process or disclose personal data other than as set forth in this Policy. In particular, we never sell, license, or otherwise disclose your contact information to third parties for their promotional use. However, we may disclose your personal data under the following circumstances:
To comply with court orders or other legal requirements.
If we sell our business or any portion of it, we may disclose your personal data to the purchaser. We may also disclose your personal data to a prospective purchaser during a due-diligence period preceding sale, subject to a nondisclosure agreement that protects your personal data from misuse. Likewise, if we acquire another business, we may disclose your personal data to the acquired business. In the event of such sale or acquisition, the new owners or affiliates may use your personal data in the same ways as described in this Policy.
From time to time, we may engage service providers to assist in managing or operating our business (for example, to provide customer service). We may disclose your personal data to such service providers as needed to accomplish our purposes, as described above. We require our service providers to maintain the confidentiality of your personal data and to treat it in accordance with the law. We do not permit our service providers to use your personal data for their own purposes or to process your personal data other than in accordance with our instructions.
From time to time, a Polestar business partner or supplier may give us information about you so that we can contact you to provide information you have requested. We comply with all terms and conditions under which such information is disclosed to us. We may disclose certain information concerning the status of such information requests to those partners or suppliers who introduced you to us.
OUR LEGAL BASES FOR PROCESSING PERSONAL DATA
Our legal bases for processing your personal data as set forth above include:
to perform a contract with you
to protect our legitimate interests, namely, to operate our business, to keep our records up-to-date, to administer our IT systems, to maintain security, to prevent fraud, and to collect amounts owed to us
to comply with legal requirements
For more information about our legal bases for processing your personal data, please contact us as set forth below.
INTERNATIONAL DATA TRANSFERS
We and some of our service providers are based outside of the European Union (“EU”). If you are located within the EU, our processing may involve a transfer of your personal data outside of the EU. If you are a natural person located in the EU, we will ensure a degree of protection for your personal data similar to that afforded in the EU by at least one of the following means:
a model contract approved by the European Commission that requires the same protections for your personal data as under EU law
the use of service providers that are certified under the EU-US Privacy Shield
If you are a natural person located in the EU and want further information on the specific means of protection used by us when transferring your personal data outside of the EU, please contact us as set forth below.
We will retain your personal data only for so long as needed to fulfil the purposes for which we collected it and to satisfy any legal, accounting, or reporting requirements. You may request details about our retention periods for each element of your personal data by contacting us as set forth below. If you are a natural person located in EU, or if applicable law otherwise so requires, you may request that we erase your personal data by contacting us as set forth below.
We maintain appropriate security measures designed to protect your personal data from loss as well as from being accessed, altered, used, or disclosed without authorization. We limit access to your personal data to those of our employees, agents, representatives, and service providers who have a need to know in order to accomplish the purposes for which we use your personal data. We require that such persons process your personal data solely in accordance with our instructions and not for other purposes.
We maintain appropriate procedures to deal with any actual or suspected data breach. We will notify you and any regulators having jurisdiction over such a breach whenever we are required by law to do so.
Polestar products and services may contain links or references to resources controlled by third parties with whom we do not have a relationship. We do not control such third parties and are not responsible for them. When you access resources controlled by third parties, you should exercise caution and familiarize yourself with the controller’s data-privacy practices.
YOUR LEGAL RIGHTS
If you are located in the EU or in another jurisdiction that confers similar protections, you may have the following rights in relation to your personal data:
to request access
to request correction of any incomplete or inaccurate personal data
to request erasure when there is no legal basis for our processing or retention or when local law so requires
to object to processing when you feel it adversely impacts you
to request restriction of processing to verify the accuracy of your personal data
to request restriction of processing pending an objection or other legal proceeding
to request transfer to a third party
to withdraw your consent to our retention or processing
If you wish to exercise any of the rights described above, please contact us as set forth below. We may need specific information from you to help us confirm your identity. (This is a security measure to ensure that your personal data is not disclosed to unauthorized persons.)
In general, you will not have to pay any fee to access your personal data or to exercise any other right accorded to you by law. We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is complex or if you make numerous requests. In such case, we will notify you and keep you updated.
We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you here, by email, or by posting a notice on our website home page.
If you have questions about this Policy or your personal data, please contact our privacy coordinator by email at email@example.com or by mail at:
Polestar Solutions Services India Pvt Ltd.
PLOT No. D-5, 3rd Floor Logix Infotech Park, Sector-59 Noida- 201301, India
If you reside in the European Union, you have the right to file a complaint regarding our handling of your personal data with the Information Commissioner's Office in the country where you reside. However, we would appreciate the opportunity to resolve your concerns directly, so please contact us first.